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Process Excellence and Strategy Manager

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Process Excellence and Strategy Manager AI/ML Service Line

We dream big: we will be the largest AWS Premier Tier Partner in Central and Eastern Europe by 2026.

To realize this dream, we need experienced business people who can help us expand the reach and depth of our AWS service lines in the region.

As a Product Owner at SnapSoft, you'll wear many hats. Your time will be distributed among product management including strategy & discovery, pre-sales activities, client delivery, and improving our internal processes to execute more effectively and efficiently.

Who are we?

We are SnapSoft, an AWS Advanced Tier Partner Company that helps businesses unlock the power of people and technology. With our team members’ deep expertise and collaborative co-delivery model, we build, scale, and optimize sophisticated AWS cloud solutions mainly for fintech, edtech, retail, and e-commerce companies.

Who are you?

• Action-oriented critical thinker - you are ready to get the job done with your initiatives

• Driven problem solver - you are ambitious, you work hard because you love it, you own things and get them done

• Collaborative team player - you enjoy working together with your team and across other departments

• Humble active listener - you are eager to learn, give and receive candid feedback to grow. You let others speak and seek to understand their viewpoints.

What will you do?

• Collaborate with the Director of the AI/ML Service Line to define and drive execution of service line strategy and internal initiatives (e.g., process execution and enablement, capability building, tooling, go-to-market readiness).

• Develop and maintain internal and cross-functional processes, quality control mechanisms, knowledge sharing, templates, and KPIs to support consistent service delivery.

• Act as the go-to person for driving adoption of processes, surfacing blockers, and proposing optimizations in the Service Line. 

• Support the implementation of differentiated service offerings and productization opportunities in partnership with the Service Line and CTO team.

• Manage aggregated service-line specific agile ceremonies (e.g., sprint planning, retrospectives, standups, workshops) and administrative tasks.

• Support sales and marketing efforts by defining value propositions and shaping messaging.

• Coordinate communication, documentation, and alignment across the service line and with other key functions such as Delivery Operations and the PMO.

• Drive external, publishable content creation with technical talent to facilitate thought leadership in the industry.

What is your experience level?

• 5+ years of experience in a relevant industry (not limited to IT consulting; product organization background is also welcome)

• Background in project management or business analysis, with a focus on process and change management

• Skilled in establishing and maintaining process frameworks and driving process improvement

• Comfortable working in ambiguous and dynamic environments

• Able to optimize and reduce current process-related workload

• Nice to Have:

• Experience in start-up or scale-up environments

• Interest in cloud computing, AI, or GenAI

• PM or BA experience in a technical domain

What we offer

We believe that exceptional people deserve exceptional recognition:

• A company culture based on transparency, autonomy and accountability.

• Flexible working hours and unlimited remote work opportunities.

• Cool rooftop office in Budapest, next to Astoria square.

• MacBook or Windows laptop based on your preference, plus HUF 120,000 for personal gadgets.

• Company-sponsored trips to relevant, professional conferences.

• Medicover Health Insurance.

• English course with native teachers.

• AYCM SportPass contribution, weekly yoga at the office, SnapSoft football.

• Regular cocktail parties, team buildings, annual 3-day all staff summer retreat.

• 3 extra PTOs that you can use for Saturday workdays.

• Self-organized social events like regular board game nights.

Do you see yourself in this role? Apply now!

If you're excited about this opportunity and believe you're the right fit, we'd love to hear from you!

Send us your CV and a cover letter.

Join us on our journey to become the largest AWS Premier Tier Partner in Central and Eastern Europe!